Haltia Shop / Jotuca Oy (Business ID: FI2398869-9) terms of delivery. Delivery terms include, among other things, information about the online store's delivery terms and prices, return policy and payment methods. 

Content

1. Content

2. Finland Naturally Experiences payment and cancellation terms for services

3. General

4. Delivery times

5. Delivery methods

6. Payment methods

7. Customer returns

8. Sales territory

a payment and cancellation terms for services

Terms for FNE’s events, tours, courses and over 24-hour equipment rentals.  

Payment terms:
The customer has an obligation to acquaint him/herself with the contents and conditions of the offered tour and report possible mistakes and inconsistencies to FNE before payment. A mutual contractual obligation results from customer order or acceptance of FNE’s offer. A binding contract is made, when the customer signs up for the event or reserves the rental equipment.

Cancellation terms:
a) If the cancellation takes place more than 14 days before the event, we will try to find another time for the event. If this does not succeed, we charge 25 € / person for general costs.

b) If the cancellation takes place less than 14 days before the event, we charge the full price.

There is no reimbursement for unused services.

Equipment rentals, under 24 hours

Payment terms:
The customer has an obligation to acquaint him/herself with the contents and conditions of the offered tour and report possible mistakes and inconsistencies to FNE before payment. A mutual contractual obligation results from customer order or acceptance of FNE’s offer. A binding contract is made, when the customer reserves the rental equipment.

Cancellation terms:
a) If the cancellation takes place more than 24 hours before the event, we will try to find another time for the event. If this does not succeed, we charge 10 € for general costs.

b) If the cancellation takes place less than 24 hours before the event, we charge the full price.

c) If the FNE staff decides, that it is not safe to pursue the activity in a safe manner (for example strong winds at sea), we reserve the right to cancel the reservation. In this case the we will try to find another time for the reservation or refund the whole price even if it is less than 24 hours before the start of the reservation. 

There is no reimbursement for unused services.

Accommodation services

General

All the prices include VAT (10 %, 14% or 24%) and the prices are given in euros (€), unless otherwise mentioned.

We reserve the right to cancel the purchase or amend the price if the product ordered or the price is not in accordance with market price due to, for example, technical or human error in the online store.

We reserve the right to change the prices, terms and conditions. The customer accepts these delivery terms when placing the order.


Delivery times

As we only offer services in our online store, each service is delivered during the time specified in the product. To change the time of the purchased service, look at 1.


Delivery methods

As we only offer services in our online store, each service is delivered during the time specified in the product. To change the time of the purchased service, look at 1.

There are no added delivery costs to the services.


Payment methods

The following payment methods can be used to pay online store orders. In connection with each payment method you can see the possible additional cost for the payment method in question. We reserve the products for unpayed orders for max. 14 days after which the products are released and can be purchased by anyone.

Some of the payment methods may require registering to Natura Viva or to a third party customer register. External service provider's terms of use can be found from each service providers' own website.

Bambora PayForm (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. The Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of the Bambora. Bambora or Paybyway Oy is shown as the payment received in the bank account listing and in the invoice. Paying with Bambora is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Read more about Bambora: https://www.bambora.com

Payment methods

With Bambora PayForm you can pay your order by an internet banking account, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards, Jousto, Everyday and Euroloan.

Jousto: With Jousto invoice and part-payment you can pay in over 4000 online shop in Finland. With Jousto invoice, you get 14 days payment time (invoice fee 4,90 eur). With Jousto part-payment, you get max 12 months payment time (invoice fee 4,90 eur and monthly interest rate 2,42%). More information: www.jousto.com

Everyday: Everyday credit limit is at least 300 eur. Pay with one transaction by the end of next month (no extra fees) or with monthly payments. Minimum sum per monthly payment is 1/5 of the total sum of the bill. After the due date, 5% monthly interest rate is added. Annualized percentage rate for typical 500 eur credit is 48,52 %. More information: www.everyday.fi

Euroloan: Euroloan Consumer Finance Oyj (2159120-9) is a Finnish financing institution operating since 2007. Euroloan invoice and part-payment is available to over 20 years old consumers having a permanent address in Finland. The payment method is enabled for payments from 10 to 2000 eur. The part-payment is invoiced every 30 days. For example, annualized percentage rate for a 1500 eur credit is 26,1 % when the payment term is 12 months. The total price is 1697,15 eur (incl. interest rate 6 %, invoicing fee 3,95 eur/month, opening fee from 3 eur).

Euroloan Consumer Finance Oyj reserves a right to review the credibility and the address information of consumers using Euroloan invoice or part-payment. The consumer is also requested the provide the personal id number. The credit is approved or declined based on this review. The order is delivered only to the address registered to the Population Register of Finland. More information: www.euroloan.fi/luotot/laskujaosamaksu

Contact Bambora PayForm

Bambora PayForm, Paybyway Oy (business-id FI24865594)
E-mail: payform@bambora.com
Telephone: +358 29 300 5050 (workdays 9-16)
Address: Laserkatu 6, 53850 Lappeenranta, Finland

 


Customer returns

Look at our payment and cancellation terms (1.)


Sales territory

Our services, tours and courses can be ordered worldwide.

 

Terms and conditions for rental equipment

1. APPLICATION OF THE TERMS OF THE CONTRACT

1.1 These terms and conditions apply to the consumer (lessee) and Jotuca Oy (lessor) and its staff. 

2. LESSOR’S RESPONSIBILITY

2.1 Lessor is responsible for the condition of the equipment rented for a fee. 

2.2 The lessor shall not be liable for any damage caused by a circumstance or event beyond the control of the lessor which the lessor could not reasonably have taken into account carrying out the rental activity. 

3. RENTAL AGREEMENT

3.1 Equipment rental must be a subject of a written agreement stating at least :
3.1.1 lessor’s name and contact information
3.1.2 lessee’s name, address, phone number
3.1.3 equipment for rent
3.1.4 possible faults and damages to the rental equipment
3.1.5 rental period
3.1.6 rental price
3.1.7 lessor and lessee approval
3.1.8 reference to the applicable general terms and conditions
3.2 In the case of a group, the contract may be concluded as a single contract for the whole group. The agreement must contain at least the name and contact information of the lessor, as well as the name of each lessee.  The lessee’s personal and contact information is the group leader’s information. The contract is signed by the group leader as a lessee. In addition, the rental period and the price charged for the rental must be recorded to the contract.

4. VERIFICATION OF THE LESSEE’S IDENTITY 

4.1 The lessee is obligated to prove his/hers identity upon request.

5. USE OF RENTAL EQUIPMENT

5.1 After accepting the rental agreement, the lessee acquires the right to personal use of the rental equipment in accordance with the terms of the agreement. The lessee may not hand over the rental equipment to another.

6. LIABILITY OF LESSOR AND LESSEE

6.1 The lessee must provide the necessary information and instructions for the use of the equipment.

6.2 The lessee is responsible for the accuracy of the information provided. The lessee inspects the equipment as soon as it is available, documents it and immediately notifies Jotuca Oy of any deficiencies found. If this is not done, the defects can be considered to have arisen during the rental period.  

6.3 The lessee is obligated to handle the rental equipment carefully and in such a way that they are not damaged or lost.

6.4 The rental equipment must not be marked or any parts removed.

6.5 If the equipment requires remedial action, the lessee must bring it for repair by the lessor.

7. ACTION IN CASE OF ERROR, DAMAGE AND THEFT OF EQUIPMENT

7.1 The lessee is obligated to immediately notify the lessor of the loss or destruction of the equipment, of any damage to the equipment and /or of any defects in the equipment.

7.2 In cases of theft, the lessee must report it to the police.

8. LESSEE’S LIABILITY

8.1 The lessee is obligated to compensate the damage caused by the loss of or damage to the rental equipment according to the fair value. The deductible for damage is € 750. The lessee is liable for compensation as follow:

8.1.1 Repair costs for broken equipment.

8.1.2 For an unrepairable or lost rental property or part thereof according to the purchase price of the equivalent product.

8.1.3 The lessee is not liable for normal wear and tear of the equipment.

9. RENT

9.1 The rent is paid in advance when booking the rental equipment.
9.2 The rental price is based on the time used or pre-agreed price.
9.3. When picking up the rental equipment, the lessee must pay a deposit (€200) which will be refunded when the equipment is returned intact on time. The deposit will usually be refunded to his/hers account within a few days, depending on his/hers bank or credit card company.   

10. RETURN OF EQUIPMENT

10.1 Equipment must be returned no later than at the end of the rental period. When the equipment is returned by the agreed time intact, clean and in good condition, the deposit will be refunded to the lessee. 

10.2 If the lessee wishes to extend the rental period, this must be agreed with the lessor before the end of the rental period.  

10.3 If the lessee returns the rental equipment late or does not return it in full, the lessor may charge 100% increased additional rent until the time of return or discovery. 

10.4. When returned, the equipment must be dry and cleaned and in such a condition that it can be rented to the next user. If the cleaning or drying is left to the lessor, a maintenance fee will be charged. 

11. LIABILITY TO THE LESSEE OR A THIRD PARTY FOR DAMAGE

11.1 By accepting the rental agreement, the lessee confirms that he/she is aware of the risks associated with the hobby in question and the use of the equipment he/she rents.
11.2 The lessor shall be liable for any damage caused to the lessee or a third party as a result of a proper use of the rental equipment for its intended purposes,  if it is:
11.2.1 caused damage by lessor’s own action.
11.3 Otherwise the lessee shall be liable for any damage caused to her/himself or to a third party in accordance with the applicable principles of damages.

12. APPLICABLE LAW

Finnish law applies to these terms and conditions.

13. DISAGREEMENTS

13.1 Disputes are primarily resolved through negotiations between the lessee and the lessor. If the parties do not reach an agreement in the compensation matter, the lessee may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi) or bring an action in the district court of his/hers domicile. Before taking the matter to the Consumer Disputes Board, the lessee must contact Finnish Competition and Consumer Authority’s advice (www.kuluttajaneuvonta.fi). When an action is brought by a lessor, it must be brought in the lower court of the lessee’s domicile resident in the EU.

In the event of a dispute, the terms of the contract in the original language shall apply.